|Frequently Asked Questions
Rental Information and Policies
Events Xtreme Party Rentals strives to achieve customer satisfaction at all times. To help avoid any issues arising with your
rental and ensure that your rental and delivery goes well, we have provided this list of questions and answers for our renters.
Please review all prior to renting with us. If you have a question that is not answered here, you may contact us at any time.
Thank you for choosing Events Xtreme Party Rental for your special event!
What are your showroom hours?
Events Xtreme Party Rental is open for appointments from 10am to 5pm, Monday through Friday, and seasonally on Saturdays
from 9am to 12pm. Although walk-ins are welcome we encourage you to call any of our offices at 209 661 4942 for Modesto or
209 895 4449 for Patterson to schedule an appointment.
What should we do with dishware/glassware/flatware before we return it?
Please scrape food from plates and rinse. Please place dishware into the bins, crates and racks in which they were delivered.
How much space is recommended when setting up tables?
Make sure that all of your seating is comfortably arranged, with enough aisle space between tables (48 to 54 inches) for you
and your guests (and the wait staff) to move about comfortably.
What is your broken and/or missing items policy?
All rented items must be returned. In the event rental items are missing you will be contacted by your our inventory control
manager to arrange for their return. If items are lost or broken and cannot be returned, a replacement charge will be assessed
to the invoice. Replacement charges vary by item. Please inquire about missing or damage prices.
When should I place my order?
Generally, equipment reservations should be placed as soon as you know the details of your event to ensure the availability of
your desired rental items. A deposit is required to hold most of our items. All orders should be finalized 2 weeks prior to delivery
or pick-up date.
What is your payment policy?
We ask that all payments and deposits be made with a Credit Card. Cash and corporate checks will be accepted with the
approval of management. All payment information should be provided to your sales representative, and charges will be made
prior to delivery or client pick up from the warehouse. If any additional charges must be applied for missing and/or damaged
items, Our office will contact you.
Do you have minimums to place an order?
In order for us to deliver your rentals, you must order at least $150 in items. If you would like to pick items up at our showroom
you order have no minimum. Items cannot be picked up in an open bed vehicle. Your vehicle must be enclosed and large
enough to securely hold the items you are renting. There is NO exception to this.
Also, please note, our minimums are subject to change without prior notice. Especially during the holidays. Please check with
office before placing your order.
Please be sure to keep copies of all paperwork, faxes and emails pertaining to your rental, to ensure that you have the details
and information you need easily accessible to you until your rental is complete. Prior to your event, designate a person or
persons to help with setup and breakdown of your items, so that you don’t find yourself scrambling for help at the last minute.
Take note of how items are packaged/wrapped and delivered so that you can do the same to prepare them for pickup.
Remember, Events Xtreme can handle setup and/or breakdown for an additional fee. If you wish to see items prior to renting so
that you are sure they will meet your needs and satisfaction, you are welcome to make an appointment to visit our showroom in
advance of placing your order. Just contact us and we’ll be happy to arrange a visit.
All charges are for rented items that leave our facility and are gone for a certain time period, whether the renter uses the item
or not, so please make your selections carefully. Prices are quoted for a one-day (single event) use. Should you desire to use
rentals for a longer period of time, please contact us to receive a long-term rate quote.
Client Responsibility upon Acceptance
Containers are provided for china, silver, utensils, and small goods to ensure you receive your rental items undamaged,
sanitized and ready to use. Responsibility of the equipment remains with the client from the time of delivery until the time of
return. Please be certain equipment is secured when not in use and protected from the weather. Charges will be assessed for
missing, broken or damaged items, as well as linens which are lost, torn, burned or soiled beyond cleaning. The full
replacement value will be charged in addition to the rental charge incurred for usage. Please be careful of candle wax, tape ink
or gum as it will permanently damage most linen. A valid credit card is required as security for any potential damage or loss.